Terms and Conditions
Last updated: May 16, 2026
VEXO AI – General Terms & Conditions
Effective Date: May 16, 2026
Business Name: VEXO AI (ABN 90 147 700 937)
Jurisdiction: Queensland, Australia
Contact: [email protected]
1. Definitions
“VEXO AI” refers to the business trading as VEXO AI.
“Client” means any individual or business engaging or using VEXO AI services.
“Services” means AI receptionist systems, automation, communication systems, and related setup, integration, and management services.
“Systems” refers to all software environments, automations, workflows, AI models, scripts, and integrations built or managed by VEXO AI.
“Third-Party Platforms” includes GoHighLevel, Stripe, OpenAI, and any external software providers used in delivering services.
2. Acceptance of Terms
By engaging VEXO AI services, paying an invoice, or using any Systems provided, you agree to be bound by these Terms & Conditions.
3. Form Submissions & Enquiries
Submitting any form, enquiry, or application through VEXO AI (including discovery forms, website forms, or contact submissions):
Does not guarantee acceptance as a client
Does not create a service agreement
Does not obligate VEXO AI to provide services
Does not guarantee service availability
VEXO AI reserves the right to:
Accept or reject any enquiry or application
Determine suitability at its sole discretion
Any communication provided prior to a paid engagement is for general and preliminary purposes only and does not constitute formal advice or commitment.
4. Services Overview
VEXO AI provides AI-powered receptionist systems and automation services, primarily delivered through configured environments in Third-Party Platforms.
Services include:
Custom AI receptionist setup
Call handling and automation systems
Integration with business workflows
All services are delivered as a managed, controlled service environment.
5. Service Nature & Performance Disclaimer
VEXO AI services are designed to improve operational efficiency, lead handling, and booking potential.
However:
No guarantees are made regarding:
Revenue
Leads
Conversion rates
Call outcomes
AI accuracy
AI systems may:
Misinterpret inputs
Experience technical limitations
Produce inconsistent outputs
6. Payment Terms
Services are billed via invoice (connected to Stripe or similar providers).
Services operate on a monthly subscription basis.
All payments are due by the stated due date.
Overdue Payments:
A 14-day grace period applies after the due date
Payment reminders may be issued during this period
If unpaid after 14 days, services may be suspended or permanently terminated without further notice
Refunds:
All payments are strictly non-refundable
Nothing in these Terms excludes rights under the Australian Consumer Law (ACL)
7. Cancellation & Termination
Client Cancellation:
Clients must provide 7 days written notice prior to the next billing cycle
Failure to provide notice will result in the next billing period being charged
VEXO AI Termination:
VEXO AI may terminate services immediately if:
Payment is not made within 14 days
The Client breaches these Terms
The Client engages in prohibited use
Effect of Termination:
All Systems may be disabled or deleted immediately
The Client loses access permanently
VEXO AI has no obligation to retain or transfer systems
8. System Ownership & Intellectual Property
All Systems created, configured, or managed by VEXO AI remain the sole property of VEXO AI, including:
AI workflows
Scripts
Automation logic
System architecture
Templates
Processes and methodologies
Clients:
Do not own any part of the Systems
Are granted no license or transfer rights
May not replicate, copy, or reuse any part of the Systems
The Client retains ownership only of:
Their business name
Their data
Their phone number
9. Client Responsibilities
The Client is solely responsible for:
Compliance with all applicable laws and regulations
Obtaining lawful consent for customer communications
Ensuring accuracy of business information
Customer interactions initiated by their business
This includes compliance with:
Australian Consumer Law
Spam Act and communication regulations
Privacy and data protection laws
10. Acceptable Use
Clients must not use VEXO AI systems for:
Illegal activity
Misleading or deceptive conduct
Spam or unsolicited communications
Harassment or abuse
Misuse of AI systems
VEXO AI reserves the right to terminate services immediately if prohibited use is detected.
11. Third-Party Platforms
Services rely on Third-Party Platforms including (but not limited to):
GoHighLevel
OpenAI
Stripe
VEXO AI is not liable for:
Platform outages
API failures
Changes in pricing or policies
Security incidents
Account suspensions
12. Data Handling & Privacy
VEXO AI may process and store business and communication data, including:
Call recordings
Customer interactions
System usage data
Data is used for:
Service delivery
Performance improvement
Compliance
A separate Privacy Policy may apply.
13. Communication & Contact Consent
By submitting your information to VEXO AI or engaging with our services, you consent to being contacted for business, service, and support purposes.
This may include contact via:
Phone calls
SMS (text messaging)
Automated notifications
Platform alerts or system updates
You acknowledge that:
Communications may relate to enquiries, onboarding, billing, support, or service delivery
Some communications may be automated or system-generated
The Client is responsible for ensuring they provide accurate contact details and for managing their communication preferences where applicable.
14. Recording & Monitoring
Calls and interactions handled through VEXO AI systems may be recorded for:
Quality assurance
Training
Compliance
System improvement
15. Limitation of Liability
To the fullest extent permitted under Australian law:
VEXO AI shall not be liable for any:
Direct or indirect loss
Business losses
Loss of revenue
Customer disputes
AI errors
System failures
Total liability, if established, is limited to:
The amount actually paid by the Client to VEXO AI.
16. Force Majeure
VEXO AI is not responsible for delays or failures caused by:
Software outages
Internet disruptions
Platform failures
Government actions
Cybersecurity incidents
Events beyond reasonable control
17. Dispute Resolution
In the event of a dispute:
Parties agree to attempt informal resolution first
If unresolved, the matter may proceed under applicable law
18. Changes to Terms
VEXO AI may update these Terms at any time.
Updated Terms:
Become effective upon publication or communication
Continue to apply to ongoing use of services
19. Governing Law
These Terms are governed by the laws of Queensland, Australia.
20. Contact
For all enquiries:
© VEXO AI 2026