Privacy Policy
VEXO AI – Privacy Policy
Effective Date: May 15, 2026
Business Name: VEXO AI (ABN 90 147 700 937)
Jurisdiction: Queensland, Australia
Contact: [email protected]
1. Overview
VEXO AI is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy outlines how we collect, use, store, and manage personal information in connection with our services.
2. Information We Collect
We may collect personal and business information including:
From Clients:
Name
Email address
Phone number
Business details
From Client Customers (End Users):
Phone numbers
Names and contact details
Booking and appointment information
Call summaries generated from interactions
Communication data (such as SMS or email interactions)
3. How We Collect Information
We collect information through:
Website forms and enquiry submissions
Direct communication (email, phone, SMS)
Use of our AI receptionist and communication systems
Interactions between client customers and our systems
4. How We Use Information
We use collected information to:
Deliver and manage our services
Process enquiries and onboard clients
Facilitate communication systems (calls, SMS, bookings)
Generate call summaries and business insights
Improve system performance and service quality
Provide support and respond to enquiries
5. AI & Automated Processing
VEXO AI systems may use artificial intelligence tools (including third-party AI technologies) to process communications and assist in generating responses.
Some responses may be fully automated
AI may interpret, analyse, and generate communication outputs
While systems are designed for accuracy, automated processing may result in errors or inconsistencies.
6. Communication & Contact
By submitting your information or engaging with VEXO AI, you consent to being contacted for business purposes.
This may include:
Phone calls
SMS (text messaging)
Automated notifications or system alerts
These communications are used for:
Service delivery
Enquiries and onboarding
Billing and account management
Customer support
VEXO AI does not send unsolicited marketing communications.
7. Disclosure to Third Parties
We may use third-party service providers to deliver our services, including:
GoHighLevel
OpenAI
Stripe
These providers may process or store data as part of service delivery.
VEXO AI is not responsible for the independent practices or policies of third-party providers.
8. Overseas Data Transfers
Some data may be stored or processed outside Australia.
By using VEXO AI services, you acknowledge that international data transfers may occur.
VEXO AI takes reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
9. Data Storage & Retention
We take reasonable steps to store personal information securely.
Information is retained:
Only for as long as necessary to provide services
For legitimate business or legal purposes
We may delete or de-identify data when no longer required.
10. Data Access & Correction
You may request:
Access to personal information held about you
Correction of inaccurate or incomplete information
Requests can be made by contacting:
[email protected]
We will respond within 30 days of receiving a request.
11. Data Deletion Requests
You may request deletion of your personal information.
We will consider all requests and may comply where:
The request is reasonable
We are not required to retain the data for legal or operational purposes
12. Client Responsibility (End-User Data)
Clients are responsible for ensuring that:
They have obtained lawful consent from their customers
Their use of VEXO AI systems complies with applicable laws
This includes obligations under privacy, communication, and consumer laws.
13. Security
VEXO AI takes reasonable steps to protect personal information from:
Misuse
Loss
Unauthorised access or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
14. Cookies & Website Tracking
VEXO AI may use cookies, tracking technologies, or similar tools on its website where applicable.
These may be used to:
Improve website functionality
Analyse usage and performance
Enhance user experience
By using the website, you consent to the use of such technologies where they are implemented.
15. Children
VEXO AI services are not intended for individuals under 18 years of age.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will become effective upon publication.
17. Contact
For any privacy-related enquiries or requests:
© VEXO AI 2026